WHAT TO EXPECT
PRELIMINARY PROJECT CALL
Once a service or package is purchased, you will receive a response within 24 hours. Interviews are scheduled within 1 business day, but depending upon volume of myself and team, the availability will fluctuate. Please indicate in your request if you are requiring rush turnaround. It is the goal of the call to get to know you, goals, and potential industries you are interested in. There is a lot more useful information to be discovered to craft your materials, in addition to, what you may already have. All work is done through email or over the phone.
Typical turnaround time for premium resumes and LinkedIn profiles are 10-14 business days, with 5-7 business days for cover letters depending on availability. It is important to set accurate deadlines during the service call. I will do everything possible to ensure it is adhered to, however, the main objective is to deliver a quality product that is worthy of your business. If, for any reason, the deadline needs to be extended, I will always keep you up to date of the status beforehand.
Resume Newbie is a reflection of me, and leaving a client in the dark just doesn't happen. Typically, I respond to inquiries, questions, or concerns very fast. Email is always best as the initial contact since I am on the computer 99.9% of the time. Please allow 24 hours for me to reply to phone calls, but same day, is the norm. I am flexible enough to accommodate day, evening, and weekend schedules.
With each document you order, there are unlimited revisions for 14 days from receipt of first draft delivery. There is definitely some flexibility to make sure you are satisfied. Please keep in mind that changing the initial scope of your goals and desired employment industry, will result in delay and potentially an additional cost. My goal is to present any document that you are 100% confident in representing you, and will always be willing to make the necessary changes to make that happen. It is best to give immediate document feedback after receiving the first draft to ensure I adhere to the initial timeline.
If you are unsatisfied with the final document, I will look at the entire project to see what may have gone wrong. While I do not offer a blanket guarantee that includes a full refund, I will continue to work to find a solution to get to a place where you are satisfied. Communication during the revision stage of the project is very important to make sure that I satisfy all of your needs from the start.
Within 60 days of receiving the finished resume and documents, if you are not receiving the response you would like from your job search, feel free to contact me, and I will make any necessary tweaks I may have missed to get you better results at no charge.
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TERMS AND CONDITIONS
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